Our process - How we work
At What's On!, we believe great partnerships start with clarity, empathy, and innovation. Our process is designed to uncover the real needs behind complex challenges, co-create solutions with our clients, and deliver outcomes that are measurable, scalable, and future-ready.
Discover
We begin by listening. Through workshops, stakeholder interviews, and deep-dive research, we work with organisations to understand their goals, pain points, and opportunities. We map the ecosystem and identify where AI, design, and community-driven insights can unlock the most value.
Included in this phase
- Stakeholder Workshops
- Needs and Opportunity Mapping
- User Discovery
Build
Once we've defined the opportunity, we design a roadmap and rapidly prototype solutions. From intelligent chatbots to gamified engagement platforms, we build iteratively, testing with users and refining until the product is both functional and delightful.
Included in this phase
- Prototyping and User testing
- AI Integration and Automation
- Custom Platform Design
Deliver
Delivery means more than just launch. We ensure every product is robust, accessible, and supported with the right infrastructure for scale. Our team provides training, documentation, and ongoing optimisation to ensure long-term impact.
Included in this phase
- Testing & Quality Assurance
- Deployment & Infrastructure Setup
- Continuous Support and Optimisation
Our values - Balancing reliability and innovation
We exist to build technology that works today and adapts for tomorrow. That means keeping one eye on the future of AI, and one eye on the practical realities of our clients' needs.
- Meticulous. We design with detail and precision, ensuring every product is both functional and inclusive.
- Efficient. We move fast without sacrificing quality, delivering solutions that save time and resources.
- Adaptable. Every organisation is unique, and our solutions flex to fit context, scale, and ambition.
- Honest. We're transparent in our process and data practices, committed to trust and integrity.
- Loyal. We build long-term partnerships, going beyond delivery to ensure sustained value.
- Innovative. We stay at the edge of AI and design, experimenting with new approaches while grounding them in real-world needs.
Tell us about your project
Our office
- Sydney
L1 Founders Area, E10 Hilmer Building, Gate Two Ave Kensington, NSW 2033, Australia